Shipping
Chef's Complements Shipping Information
FREE DELIVERY for North and South Island locations only for online orders over $150 exclusive to members only. (Sign up for a free account now)
Please allow up to 7 working days for the dispatch of your order from receipt of payment.
Please note that standard deliveries are not made over weekends or public holidays. However, if you require an urgent Saturday delivery, please contact us and we can assist if your address is valid for Saturday deliveries. Surcharges may apply.
We endeavour to process your order on the day it is placed. Seven days is required only if we need to order a product that we currently do not have in stock at the time of placing your order. We will notify you if a delay is longer than 7 working days. Once your order has been dispatched, you will be emailed a tracking number. Please use this tracking number to stay updated so you know when your parcel will be delivered.
All parcels MUST be signed for unless it is a rural address. Please ensure there are instructions for a safe location for the parcel to be left. If your address isn’t rural and you instruct us to “leave without signature”, this is at your risk & responsibility. Delivery is made by New Zealand Couriers; therefore, we need a physical address, not a PO Box, as a signature is required. Please carefully check your package when received for any signs of damage & DO NOT SIGN or accept delivery if external damages are found.
We try our best to keep stock levels accurate, but this is not always possible due to online and in-store demand. Please call us if you wish to enquire on a specific item, and we will gladly advise you.
Rates for New Zealand Regions
- Taupo $4.00
- Taupo Rural $10.00
- North Island $8.00
- North Island Rural (Waiheke Island included) $14.00
- South Island $11.00
- South Island Rural (Stewart Island included) $17.00
- Outer Islands (see below)
Outer Islands
Waiheke Island: North Island Rural, $14.00
Stewart Island: South Island Rural, $17.00
Great Barrier Island: Freight to Great Barrier Island is only paid to the Auckland depot of Barrier Air. This is the North Island standard rate of $8.00. Upon collection of your parcel at Barrier Air on Great Barrier Island, you will have to pay Barrier Air the fee for transportation from Auckland to Great Barrier Island. This cost is not covered by us and will need to be organised and covered by yourself.
Chatham Island: The Chatham Islands will require quoting and the freight is once a week. The minimum charge is $47.20 for a parcel up to 4.5kg. Please enquire if you wish to place an order.
Important note for all orders
We will contact you prior to dispatching your order if your order requires an additional fee due to excessive size or weight, or if the wrong freight option has been inadvertently selected due to shipping fields being filled incorrectly.
Sorry, we are unable to deliver goods internationally or send goods by post. We courier all orders – no exceptions! Please provide the correct physical address for courier delivery.
